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Retail Management

Santa Catalina Group (SCG) specializes in retail management consulting services focused on sales growth and profit margin improvement strategies. We help our clients to build profitable businesses and global brand equity.

The range of SCG's consulting services is wide, varying from initial country surveys relative to a client's particular products and market position, to the negotiation of corporate operating agreements with compatible partners.

SCG focuses on gaining a hands-on knowledge of a multitude of consumer brands and market segments worldwide, and most essentially the established and emerging retail groups within such markets. Globally, business is conducted in the context of established working relationships founded on mutual respect and trust. SCG develops and harnesses such linkages with many of the key retail operators in consumer economies worldwide.

One main area of SCG activity is introduction of retail brands and concepts to new consumer markets. This commonly involves presentation of the opportunity to prospective partners, identification and evaluation of potential corporate partners, and initiation of operating contracts, usually franchise agreements, but sometimes joint venture and licensing arrangements may be suitable. These usually cover national territories, or depending on the size of the target country, a substantial geographical area within a particular country.

SCG's clients include in most cases; manufacturers, investors, banks, advertising and public relations agencies, retail shopping center developers and operators. Broadly, SCG provides its clients with the following consulting services:

  • Analysis and outlook on specific retail companies
  • Analysis and outlook on retail industry segments
  • Demographic analysis of consumer needs
  • Economic analysis of consumer propensity to buy
  • Development of marketing strategies
  • Analysis and forecasts on consumer spending patterns
  • Analysis and forecasts on changing consumer tastes and lifestyles
  • Reports on what product lines and store concepts will gain strength or weaken
  • Competitive analysis of retail chains and proposed store locations
Using our combined skills across the retail value chain, we can address issues in each of the following areas:

Research & Analysis

  • Customer Research
  • Merchandising/Product Research
  • City/Market Research
  • Trends Analysis

Retail Strategy

  • Long term goal
  • Brand image building strategy
  • Customer proposition
  • Channels, formats, and locations
  • Competitive positioning
  • Economic model
  • Acquisitions
  • New sites
  • New store formats
  • Convergence of Retail Formats
  • Developing the action plan

Merchandise Productivity

  • Range planning
  • Grading and allocation
  • Inventory management
  • Merchandise optimization
  • Pricing

Retail Locations & Shopping Center

  • Trading area analysis and site selection
  • Optimum locations
  • Optimum tenancy
  • Legal and other clearance procedures

Technology Strategy

  • Enterprise architecture
  • Systems selection
  • Transition planning· Program management
  • Management Information System
  • Application architecture and development
  • Knowledge Management

Multi-Channel Retail

  • Multi-channel strategies
  • Multi-channel retail proposition
  • Direct/online marketing
  • Customer database management
  • Contact center management
  • Direct-to-customer fulfillment
  • Online customer experience
  • Handling customer complaints

Financial Dimensions in Operations Management

  • Profit Planning
  • Asset Management
  • Budgeting
  • Resource Allocation

Financial Merchandise Management

  • Inventory Evaluation
  • Merchandising Forecasting and Budgeting
  • Unit Control Systems
  • Financial Inventory Control
  • Research & Analysis

Store Audit

  • Financial Audit
  • Merchandise Audit
  • Costs/Margins
  • Human Resource Audit
  • Systems/Process Audit
  • Space Audit